Frequently Asked Questions and Quality Guarantee
When will I receive my order?
All orders get processed and shipped out in 1 business day (M-F).
Order cut off time is 3pm PST. Any order placed after 3pm PST will be processed on the following business day.
After that processing time, you will receive your order based on the Shipping option you choose at check out.
2 Day Shipping anywhere in the USA is Free (Overnight shipping options available at check out).
Click here to see a detailed shipping chart, based on the day and time you place your order.
Credit Card not working?
If your credit card does not go through online, then you order is automatically placed on hold and will not be processed. If that happens, and you would like to proceed with your order, please call us at 877.426.7123 M-F 9am-5pm PT and we can process your card over the phone. The order date will then be modified based on when you paid for the order.
What sizes are your products?
The finished size of our Programs are 6 X 9”. Our Wallet/Prayer Cards are 2.5 X 3.5”. Our Bookmarks are 2.5 X 8”. Our Thank you Cards are A6 size (6.25 X 4.625”). Our Guest Sign In Books are 12 X 9” landscape. Our Photo Enlargements are offered in 4 sizes: 8 X 12”, 12 X 18”, 20 X 30” and 24 X 36”.
What kind of paper do you use?
All of our products are printed on thick coated cover weight card stock, with a semi gloss finish, on high quality printing presses (no flimsy copy paper here).
Our Bookmarks and Wallet Cards are not laminated, because we print them on 16pt semi gloss card stock, so they are already very sturdy.
These are keepsakes that your family and friends will treasure for years to come, as they continue to remember and honor your loved one.
What is your order cancellation policy?
All orders are final. Once you place your order online, your order cannot be cancelled or modified.
What is your return policy & quality guarantee?
At CMP we believe that all orders deserve our personal attention and guarantee. We hold our quality to the highest industry standards and do everything we can to print your images and design at the highest quality possible.
Depending on the resolution and color tones of your photos, there are some limitations. Some photos may print brighter than others, or may look more crisp than others, but that is the nature of commercial printing. Our photo products are not the same as you would get from ordering photos from a photo lab.
In the end, we want you to have a beautiful product to share with family and friends, and a keepsake to have for years to come. So if you any reason we are concerned with the quality of an image you supplied, we will contact you right away.
All orders are final, however is you are not 100% satisfied with your order, please contact us and we will do everything we can to make it right.
If we cannot satisfy to your liking, you can send us back your entire order, and we will issue you a full refund. Please note that 100% of your order must be returned in order to receive a refund.